Returns & Exchanges

At CYCPLUS, we are committed to your cycling performance and offer a 30-day return window for products in original condition. If your gear doesn't meet your expectations, we provide a streamlined process for hassle-free returns and exchanges.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and a brief explanation for the return or exchange.

• 2.
  Prepare the Package

  Securely pack your CYCPLUS device in its original packaging, ensuring all accessories, cables, and manuals are included to qualify for a full refund.

• 3.
  Ship to Service Center

  Affix the provided shipping label or use a trackable carrier to send the item to our designated inspection center for verification.

• 4.
  Receive Refund or Replacement

  Once our technicians inspect the product, we will process your refund to the original payment method or ship your replacement unit within 5-7 business days.